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Need to pay HK fee for RCI exchange

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 PostPosted: Sun 11 Oct 2020 9:26 am   
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Joined: Wed 21 Jul 2004 4:51 pm
Posts: 16422
Location: California
I made an RCI exchange on 9/15. Yesterday, I received the letter reminding me to pay the $112 housekeeping.
I called yesterday and got the overseas desk. She wanted to transfer me to RCI. I explained that the money does not go to RCI. She put me on hold, and I decided to hang up.

I called again this morning, and got a US based employee, but same result. She wanted to transfer me to RCI. I said, no, you can transfer me to owner care, if you wish. She put me on hold as she looked over my account. She came back with a non-sensical, "the only charge I see on your account is housekeeping for a Dolphin's Cove reservation". I told her I'd call back tomorrow.

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 PostPosted: Mon 12 Oct 2020 1:00 pm   
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Joined: Wed 21 Jul 2004 4:51 pm
Posts: 16422
Location: California
3rd time worked. VPC James (most likely overseas) understood what I needed and took care of it in record time.

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 PostPosted: Mon 12 Oct 2020 9:53 pm   
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Joined: Wed 10 Jan 2007 11:47 pm
Posts: 2886
Location: Salem, Oregon
I'm glad it worked out. I'm still trying to pay II for a HK and credits for a flex at the end of August. Usually they take credits and hk so fast that if you cancel within the 24 hours, it's already gone and takes 2-3 weeks to get back!

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 PostPosted: Tue 13 Oct 2020 7:31 am   
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Joined: Wed 21 Jul 2004 4:51 pm
Posts: 16422
Location: California
Flex is wildly erratic. Unpredictable.

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 PostPosted: Tue 13 Oct 2020 9:20 am   

Joined: Tue 06 May 2014 2:12 pm
Posts: 2208
Location: Salem, Oregon
javanite wrote:
I made an RCI exchange on 9/15. Yesterday, I received the letter reminding me to pay the $112 housekeeping.
I called yesterday and got the overseas desk. She wanted to transfer me to RCI. I explained that the money does not go to RCI. She put me on hold, and I decided to hang up.

I called again this morning, and got a US based employee, but same result. She wanted to transfer me to RCI. I said, no, you can transfer me to owner care, if you wish. She put me on hold as she looked over my account. She came back with a non-sensical, "the only charge I see on your account is housekeeping for a Dolphin's Cove reservation". I told her I'd call back tomorrow.


It appears that Wyndham is not giving much effective training to its hires - overseas or in the USA.

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